Windows 10 random lock screen4/5/2024 ![]() This allows us to eliminate the software as a possible root cause of the lockups or stops responding. Safe mode prevents non-essential applications and drivers from loading. Learn How to Download and Install Dell Drivers. Try updating each of these drivers individually and then retest the computer to see if the problem continues. You should update your drivers and BIOS in the following order: Be sure to regularly update your drivers to take full advantage of your hardware and software. Often, outdated drivers or BIOS settings cause lockups. To learn more about System File Checker, see How to Run System File Checker in Microsoft Windows You can also use the System File Checker to verify the computer files and folders on your computer. You can Run a Quick Test using SupportAssist.īe sure to regularly run maintenance tasks on your computer to keep it at peak performance. Windows 11 and Windows 10 have integrated computer maintenance and performance tasks, and no action is needed.įor Windows 8, type maintenance at the Start Screen, then select Perform recommended maintenance tasks automatically. If onboard diagnostics and other troubleshooting have not identified the root cause, consider running the Quick Test or Full Scan at Dell personal computer Diagnostics. For information about how to run Diagnostics, and to determine the issue, see How to Run a Preboot Diagnostic Test on a Dell Computer. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. Search Dell | Search Microsoft | Search Google | Search Bingįor general information about types of error codes, see the Dell Knowledge Base article, Error Codes on Dell Commercial and Consumer products. Use the search engine of your choice to look for your specific issue as Microsoft has detailed information for each: Windows may display an error code that is associated with the shutdown, restart, lockup, or error. If you are unable to identify the issue by reverting recent changes or unplugging devices, you can troubleshoot using the steps that are listed below. ![]() If the mouse or keyboard is causing the lockup, go to the Dell Support Library page for Mouse, Keyboard, and Touchpad. Then plug wall power back into the computer and attempt to restart. ![]() Once this is completed, unplug the computer from the wall, remove the laptop battery (if applicable) and hold the power button down for approximately 15 seconds. The only devices that you should leave attached to your computer are your monitor, mouse, and keyboard, if the computer is a desktop. Small Media cradles (iPod, PDA, MP3 player, so forth).Try unplugging all devices from your computer, including: Just click Start and then choose Settings (or hit Windows+I). On the Settings screen, click Personalization.A piece of hardware may be causing the lockup. If you've turned Spotlight images off (or you're just not sure), it's easy to turn them on again. Related: How to Change the Login Screen Background on Windows 10 First: Enable Spotlight Images on the Lockscreen You can actually set background images for your login screen separately. Also note that we're talking here about background images for the lock screen-that page you have to click or slide out of the way to get to the login screen. Many of you may have disabled Spotlight images on your lock screens because Microsoft will slip the occasional ad in there, but if you haven't, you'll notice that the ads are pretty rare, and the Spotlight images are often really nice. Windows replaces these images regularly, but if you want to use them as regular wallpapers, the last several are usually in that cache and are not too hard to save if you grab them in time. First: Enable Spotlight Images on the Lockscreenīy default, Windows 10 shows background pictures on your lock screen that have been curated specifically for this use-but it's not immediately clear where they're stored.
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